New Online Catalog System and Registration Process

An Improved Search Experience

On June 5, 2019, the Library of Virginia will begin using a new online catalog and collection discovery system that will improve the user experience, including:

The new system will require some changes to our registration and library card processes. All accounts must be renewed starting June 5, 2019. Please see the FAQ section below for details.

Thank you for your patience as we bring all of our resources into the new system and make adjustments as needed.

For more information, please visit our Contact Us page and select a department or staff member to reach by email.

FREQUENTLY ASKED QUESTIONS

FOR PROCESSES/CHANGES FROM JUNE 5, 2019, OR LATER

1. I just renewed my library card, but now my account has expired! What gives?

In order to increase security for Library card account holders' personal information, we are changing the way we identify our patrons in the system. Accordingly, all accounts must be renewed after the changeover to the new catalog—but not before the June 5 date. The new system will require your email address as your primary identifier. You will then enter a new password of your choosing. This will allow us to communicate with you directly through email regarding your account.

2. What if I don't have an email address?

Get one! Our staff would be happy to help you set up a Gmail account or another free email service. If you don't have (or don't want) an email address, you will need to visit the Library in person. The Circulation staff will assign a barcode as your identifier in the system.

3. Can I update my information and renew online?

Virginia residents can renew online. When you first access your account in the new system, you will be sent to a renewal page. In addition to your email address and password, you'll be asked to provide your driver's license number in order to validate your resident status. The Library will use your driver's license number only for validation and will not store it in the system.

4. I'm not a Virginia resident? Can I renew my card?

Unfortunately, online renewal is not available to non–Virginia residents. As a courtesy, non–Virginia residents who have recently received a card at the Library may send an email request with their full name and library card barcode number to refdesk@lva.virginia.gov. Within two to three business days, we will extend your card to expire on June 4, 2020. Otherwise, you can renew in–person at your next visit.

5. If I have a Library of Virginia library card, do I need to get a new one?

No. Once you renew, your existing library card should function as previously.

6. How long will my account stay current (before needing renewal)?

Your account is good for one year before you will need to renew.

7. What about my physical card?

Don't throw away your card! Even if your account has expired, we can link your new account to your card. We should also be able to recover any unspent money you've added to it for copies and place it in your new account.

8. I still have questions! Whom can I contact?

Please visit our Contact Us page and select a department or staff member to reach by email.


facebook twitter youtube instagram view more