Library of Virginia Digital Accessibility Complaint Form
Digital Access Complaint Response Process
The Library of Virginia (LVA) is committed to making the library's digital content accessible to all users. Once a complaint has been filed about access to digital content on a LVA site, the library's web team will notify the LVA ADA Coordinator, assess the webpage within 2 business days, and determine a remediation plan within 10 days, including an implementation schedule for the work. This plan will be shared with the initiator of the complaint and the LVA ADA Coordinator. The web team will also determine if an alternative access option is available and share that with the initiator of the complaint.
If a resolution to the complaint cannot be made users can submit an official complaint under Title II of the Americans with Disabilities Act of 1990 (ADA), please contact LVA ADA Coordinator Vanessa D. Anderson at 804-692-3582 or humanresources@lva.virginia.gov.