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Infolinx FAQ

  1. Do I need to have log-in credentials to search the General Schedules?
  2. How do I print my agency Specific Schedule?
  3. What search operators can I use to narrow my results?
  4. What does a disposition method of confidential destruction mean?
  5. Why do I need an RM-25 to obtain log-in credentials?
  6. When I use the Web to search for General Schedules, the results look different then what I see on the PDF schedule. Why is that?
  7. What type of label should I use to print barcodes for boxes of non-permanent records transferred to the State Records Center?
  8. Who can I contact if I’m having trouble logging-in?
  9. What browsers support Infolinx?
  1. Do I need to have log-in credentials to search the General Schedules?

    No. The General Schedules may be searched from our Web site as you have always done. Only state employees wishing to access agency Specific Schedules must log in to Infolinx in order to view these schedules.

  2. How do I print my agency Specific Schedule?

    Follow these instructions to print a copy of your Specific Schedule. As you review your agency Specific Schedules in Infolinx, you may find information that is out-dated or record types that are not covered on an existing schedule. Please contact your Records Analyst as soon as possible to begin the process of revising your existing schedules or creating new schedules.

  3. What search operators can I use to narrow my results?

    See the search syntax for information on using operators within the quick and detailed search functions in Infolinx

  4. What does a disposition method of confidential destruction mean?

    Series that indicate a disposition method of Confidential Destruction must be destroyed in a way that ensures that information in confidential or privacy-protected records is protected from unauthorized disclosure through the ultimate destruction of the information. Ultimate destruction is accomplished through shredding, pulping, burning, and overwriting or physically destroying media. Deletion of confidential or privacy-protected information in computer files or other electronic storage media is not acceptable. Records containing Social Security numbers must be destroyed in compliance with 17VAC15-120-30.

  5. How do I get a user ID?

    Only records officers with a current Records Officer Designation and Responsibilities (RM-25 Form) on file with the Library will be issued log in credentials. This ensures that only personnel who are authorized by their agency are proposing changes and sending and retrieving boxes from the State Records Center (SRC).

  6. When I use the Web to search for General Schedules, the results look different then what I see on the PDF schedule. Why is that?

    We have previously created schedules in Word, then convert the final version to PDF and upload to the Web. Series would then be added into our in-house box management system, GAIN. If the series being updated was on a General Schedule, we’d also update an Access database that pushed out to the Web search.

    Going forward, we’ll enter all series directly into Infolinx and generate schedules as reports from the system. This will eliminate the need for us to update a Word document, make a new PDF, update Infolinx, and the General Schedule Access database every time a series changes.

    Part of this change means that we’ll no longer write narrative retention and disposition statements. In Infolinx we’ll have fields for total years/months/days, a cutoff event, and a disposition method. Cutoff event and disposition are drop down lists. The new search screen is pulling directly from those fields in Infolinx and is therefore not displaying the narrative as it used to appear in the Access database.

    This won’t be a problem for new series or series that are updated, as the narrative will drop away.

  7. What type of label should I use to print barcodes for boxes of non-permanent records transferred to the State Records Center?

    Barcode labels must be printed on Avery 5523, 2" x 4" weatherproof shipping labels. The SRC will not accept boxes with barcodes printed on any other label.

  8. Who can I contact if I’m having trouble logging in?

    If you are unable to log in to Infolinx, contact Jessie Graham .

  9. What browsers support Infolinx?

    Infolinx can be accessed through Internet Explorer and Mozilla Firefox.